# Support

> Stuck on something, found a bug, or have an idea? Message us on Instagram at [@cuplift_](https://www.instagram.com/cuplift_) — that's the quickest way to reach us, and we read every message. The answers below cover the questions that come up most.

Source: https://cuplift.app/support · Updated 4 November 2026

## Getting help

- **Message us on Instagram** at [@cuplift_](https://www.instagram.com/cuplift_) with what you were doing and what went wrong. A screenshot helps.
- **Something not working?** Tell us which device you're on and whether you're using the iPhone app or the website — the two share one account, so it's useful to know where it happened.

## Signing in

- **Email and password, Google, or Apple.** Sign in with Apple is in the iPhone app; Google and email work in the app and on the website.
- **Forgot your password?** Use [Forgot password](https://cuplift.app/forgot-password) on the sign-in page and we'll email you a link to set a new one.
- **Signed in with Apple and found an empty account?** If you chose *Hide My Email*, Apple gives us a private relay address instead of your real one, so we can't tell it's you and a new account is created. To get back to your existing account, close the new one (below), then in your iPhone's **Settings → your name → Sign-In & Security → Sign in with Apple**, choose Cuplift and **Stop Using Apple ID**. Next time, sign in with Apple and choose **Share My Email**.

## Closing your account

Go to **Settings → Profile** and choose **Close account** at the bottom, then type your email address to confirm. That removes your account, profile photo, brews and coffee list, and takes your public journeys down. If you signed in with Apple, it also revokes Cuplift's access to your Apple ID. It can't be undone.

The [privacy policy](https://cuplift.app/privacy) covers what we keep and why.

## Common questions

- **How do I add a coffee?** Paste the link to the roaster's product page, take a photo of the bag, or enter the details by hand. If a link doesn't import properly, the photo or the manual form will still get you brewing.
- **Why does it only suggest one change?** Change one thing at a time and you know what made the difference. The [dial-in guide](https://cuplift.app/dial-in) explains the order it works through. Nothing is ever applied for you — *Apply to recipe* just moves the sliders, and nothing is saved until you log the brew.
- **I use pre-ground coffee.** Turn on **Pre-ground coffee** in **Settings → General** and grind is left out of your recipes and suggestions.
- **Can I turn the suggestions off?** Yes — **Recipe suggestions** in **Settings → General**.
- **Does the brew timer record my time?** When you stop it, the time is filled in on the brew log for you to keep or change.
- **Is Cuplift free?** Yes. If you'd like to support it, there's a *Buy me a coffee* link at the bottom of every page.